An update on the transition from Superior to PRPM for property management.
By now, you should have received an e-mail from Superior, the Robin Meadows board, and Paramount Residential Property Management (PRPM) about the transition from Superior to PRPM.
A couple items of note:
- If you have not done so already, make sure to cancel any automatic payments to Superior for June’s dues.
- Late fees for June will be waived as we transition to a new company.
- There was a delay with Superior sending the checks to PRPM to setup the new banking accounts. Once the banking accounts are setup, PRPM will send an e-mail on how to setup online payments.
Below are the e-mails sent out over the last several weeks about the transition. Additionally, look at the monthly meeting minutes for more details.
Superior e-mail – May 13
An e-mail from Superior was sent on Tuesday, May 13 with your account balance attached as a PDF. The text of the e-mail follows.
“We’re writing to inform you of an important update regarding your HOA assessment payments. Please find your attached final assessment statement for review.
Effective May 30, 2025, SCM will no longer be managing Robin Meadows HOA. Any payments submitted after May 23, 2025, will NOT be accepted or processed by SCM.
You will receive communication directly from the new management company with instructions on how to re-enroll in payment options. In the meantime, please be sure to log in and delete any recurring payment schedules you may have set up through other platforms.
If you have any questions or need assistance with your payments, please contact our office before Friday, May 23th. Thank you for being part of Robin Meadows HOA. We’ve appreciated the opportunity to serve your community.”
Robin Meadows e-mail – May 15
An e-mail from the Robin Meadows e-mail account was sent on Thursday, May 15. The text of the e-mail follows.
“Dear Neighbors,
We want to inform you that, effective June 1, Robin Meadows HOA will be working with a new property management company:
Paramount Residential Property Management (PRPM) https://www.paraproperty.com.
Our new property manager will be Kristy Kummer-Pred.
Action Required:
If you currently have automatic payments set up with Superior or your bank, please cancel them immediately.
In the coming weeks, PRPM will contact all homeowners with updated payment instructions and account details. If you do not receive this email, please visit RobinMeadows.com for updates and guidance.
To repeat: Please cancel any auto-payments to Superior for June.
Thank you for your attention and cooperation as we transition to our new property management partner.
Sincerely,
The Robin Meadows Board“
PRPM e-mail – May 27
An e-mail from PRPM was sent on Tuesday, May 27. The text of the e-mail follows.
“The Robin Meadows HOA Board of Directors has opted to discontinue management services previously provided by Superior Community Management after May 31st.
Beginning June 1st, your financials including processing monthly dues payments and bill paying for the Association will be managed by Paramount Residential Property Management (PRPM). Day-to-day management of maintenance, meetings, and other tasks will be done by the Board of Directors as your community moves toward self-management. Please note that the e-mail address for any maintenance issues, ARC applications, or emergencies is: robinmeadowshoa@gmail.com.
Once we have new bank accounts open and your community set up in the system, all owners will be sent an email with a link and directions to sign up for online payments. PRPM utilizes Appfolio as their property management software, so the email be from Paramount Residential/Appfolio. Any owners that had a previous credit as of May 31st will see that applied to their account within approximately 30-45 days or when your previous management company transfers financial records over. Please cancel any recurring or auto payments you may have previously had set up. Any late fees for June will be waived to allow time for everyone to get set up.
We look forward to working with you! If you have payment questions after receiving the email instructions and account set up link, please contact me at 971-804-1823 or kristy@paraproperty.com.”